When you view a plan, chord chart, or audio file, it downloads to your device, so you can access it offline. Clear the downloaded files and cached data from the app to clear out some space on your device or erase older data from a previous version.
From the sidebar, tap Settings to be taken to the delete menu.
In the Cached section, choose what you'd like to delete.
Swipe left on a file to delete it, or scroll to the bottom of the list to Delete All.
Your files will be deleted from your device, but they can still be accessed from the plan to be downloaded to your device again.
Deleting the app can help give you a completely fresh start if things don't seem to be showing up correctly. It will remove all the data you have downloaded and clear all login information.
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From the Home screen, tap and hold down on the Music Stand app icon for about 2-3 seconds.
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Tap the X icon and confirm the deletion.
If you get stuck and need a hand, Planning Center's support team is always here to help! Open the sidebar and tap Help to access online documentation or open a ticket with support.
The following requests to Support can only be made by organization administrators:
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Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
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Request promotional pricing (legacy plans, church plants, Giving contract promotion)
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Gain access to anything that was created and managed by someone else in the account
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Restore or fully delete a canceled account
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Disconnect a Stripe account
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Request access to Giving (if there are no current Giving administrators in the account)