Setting Up a New Music Stand Account

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Welcome to Music Stand! Once Music Stand has been enabled for your church, this article will show you how to open a plan, use notes on chord charts, and sync page turns.

The mobile app requires or higher. If you don't have a mobile device but still want to use Music Stand, you can launch Web Music Stand from within Services.


If you already have Music Stand installed, you can use the app on a device with iOS 9.3 or higher.

Log in to Music Stand

Download Music Stand from the App Store, and then sign in using your Services login.


By default, Music Stand is set to dark mode. You can change it to light mode by tapping the sun icon in the upper right corner.

light mode_arrow.png

Access a Plan

The Music Stand app sidebar is similar to the Services app, which shows your schedule and all plans. Tap a plan from My Schedule or find a plan by looking through the folders under Plans.


When you select a plan, you can view the order of service, access chord charts, and sync page turns with other devices.

The plan is laid out as it's shown in Services.

  1. Items with attached PDF files show a dropdown. Tap a song to view the chord chart then swipe, tap, or use a foot pedal to go to the next chord chart.

  2. The item description is shown on the item if enabled in the Settings.

  3. People with Editor and higher permissions can add and edit plan items.

Access Songs

Once you've opened a chord chart, tap the screen once to open the toolbar.


From the toolbar you can:

  1. Tap the song title to edit lyrics and chords or print the PDF file.

  2. Loop a section on the attached track, use the metronome, or make notes on the file.

Run a Session

Sessions allow team members to sync page turns with one person in control of changing the pages.

From the sidebar, select the Sessions tab, where you can start a session or connect to one already started by a team member.

sessions sidebar_numbered.jpeg
  1. When you start a session, you'll see a green Music Stand header as well as a list of those who have joined your session.

  2. To join a session instead of starting one, tap Connect to a Session, then choose the session available. Your Music Stand header will turn red, and you'll see the same pages as the device in control.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

On mobile devices, tap Help from the sidebar.

When you click that, you'll see this helpful dialog box.

  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

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